Refund and Returns Policy
At colecaleb.com, we want you to be completely satisfied with your purchase. Our refund and return policy is valid for 18 days from the date of purchase, with certain exceptions outlined below.
Return Eligibility:
Return & Refund Policy
This policy applies uniformly across the entire website and all sales channels of ColeCaleb Store. A link to this page is available in the site footer for quick reference.
Do we accept returns?
Yes. We accept returns on eligible items as outlined below. Exchanges are also available where applicable.
Eligibility
Item must be new, unworn, and in the original condition and packaging.
Return must be requested within 15 days of delivery.
Proof of purchase is required (order number or receipt).
Refund security tag, if present, must be intact and not removed.
Not eligible for returns
Used, worn, damaged items, or items missing parts not due to our error.
Personalized or made-to-order items cannot be returned unless defective (unless defective or our error).
Items returned after 15 days from delivery.
How to start a return
Email us at info@colecaleb.com with your order number, item(s), and reason.
We will respond with the return authorization and the correct return address.
Print and include your receipt or order confirmation in the package.
Ship the item back using a trackable service (USPS/UPS recommended).
Return shipping charges are the responsibility of the customer and will be calculated at 35% of the total order value.
Return labels are not prepaid; the customer is responsible for return shipping. If a refund is approved, any return shipping and applicable restocking fees will be deducted from the refund.
Exchanges
Exchanges are accepted within 18 days for the same item (different size/color) if stock permits.
Exchange shipping charges are $110, non-refundable.
Refunds: Timing and Method
Processing time after we receive your return: 10-12 business days.
Refunds are issued to the original payment method only.
You will receive an email confirmation when your refund is approved and processed.
Late or Missing Refunds
Check your bank or card account first; posting times vary.
Contact your card issuer/bank if the refund is not visible after our confirmation.
If you still have not received your refund, contact us at info@colecaleb.com.
Damaged, Incorrect, or Defective Items
Inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We will evaluate and make it right.
Returns by Mail (No Nearby Store)
If you do not live near a ColeCaleb Store location, you can return by mail. Include your receipt and a note indicating exchange details (size/color) or request for a refund, along with your contact info. Email us for the correct return address at info@colecaleb.com.
Shipping Returns
Use a trackable service and consider shipping insurance for higher-value items. We do not guarantee receipt of returned items without tracking.
Customer Support: 24/7
Phone:+44 7848 179435
Email: Info@colecaleb.com
Address: 4720 Montgomery Blvd NE, Albuquerque, NM 87109, USA