Shipping Policy
Welcome to the colecaleb.com – where your style journey begins! We’re dedicated to delivering a seamless shopping experience, combining top-quality products with exceptional customer service.
Order Processing & Transit Times
Handling Time: 1–10 business days (Monday to Friday)
Transit Time: 4–6 business days (Monday to Friday)
Order Cut-Off Time: 5:00 PM EST (GMT-05:00)
You will receive a tracking number via email once your order has been shipped.
Shipping Carriers
We deliver orders using USPS, UPS, DHL, and OSM.
Shipping Costs
Free shipping on all orders within the United States.
Address Changes
If you need to change your delivery address, please contact us within 24 hours of placing your order:
Email: Inf@colecaleb.com
Phone: +19177304467
Note: Address changes cannot be made once the order is in transit.
Incorrect or Incomplete Addresses
If a package is returned due to an incorrect or incomplete address, the customer will be responsible for the full re-shipping cost.
Order Cancellations
Orders can be canceled before they are dispatched. If your order has already shipped, please refer to our refund policy.
Damaged Packages
If your parcel is damaged:
At delivery: If possible, refuse the package and contact us immediately.
After delivery: Contact our customer service for assistance.
Taxes
We do not charge any sales tax.
Customer Support
Phone: +19177304467
Email: Inf@colecaleb.com
Address: here