Shipping Policy
4720 Montgomery Blvd NE, Albuquerque, NM 87109, USAWelcome to ColeCaleb.com – where your style journey begins! We are committed to providing you with a seamless shopping experience, combining high-quality products with excellent customer service. Please review our shipping policy below.
Order Processing & Handling
Handling Time: 1–10 business days (Monday–Friday).
Order Cut-Off Time: 5:00 PM EST (GMT-05:00).
You will receive a tracking number via email once your order has shipped.
Shipping & Delivery
Transit Time: 4–6 business days (Monday–Friday).
Carriers Used: USPS, UPS, DHL, and OSM.
Shipping Costs: Free shipping on all orders within the United States.
Address Changes
If you need to update your delivery address, please contact us within 24 hours of placing your order.
Email: Info@colecaleb.com
Phone: +44-7848179435
Once an order is in transit, address changes cannot be made.
Incorrect or Incomplete Addresses
If a package is returned due to an incorrect or incomplete address, the customer will be responsible for the full re-shipping cost.
Order Cancellations
Orders may be canceled before dispatch.
Once an order has shipped, cancellations are not possible. Please refer to our Refund Policy for returns.
Damaged Packages
At Delivery: If your package arrives damaged, you may refuse the delivery and contact us immediately.
After Delivery: If damage is noticed after receiving your package, please contact our customer support team for assistance.
Taxes
We do not charge sales tax on any orders.
Customer Support
📍 Address: [4720 Montgomery Blvd NE, Albuquerque, NM 87109, USA]
📞 Phone: +44-7848179435
📧 Email: Info@colecaleb.com